Support, maintenance and repair services offered by Suncode apply mainly to IT system implementations, but also to system management outsourcing and technical consultations, as well as to functional systems.
Support services are provided within the standard service or the SLA clause. They refer to the contracted response times as well as to problem solving time. Days, times, and service availability periods can be differentiated too.
Suncode offers standard support, extended support and 24/7 support. Services can be also individually adapted to a client’s needs.
Within the support service, we offer also the maintenance of document scanners, available anywhere in the country,as well as electronic document storage outsourcing.